FAQ – Torlix.shop
Email: luxurygoods668@gmail.com
Welcome to our FAQ section! Here, we have compiled a list of frequently asked questions to help you navigate your shopping experience with us. If you need further assistance, feel free to contact us at our email.
1. Orders and Payments
Q1: How do I place an order?
A1: Browse our collection and click on the item you like. Choose your preferred options such as size and quantity, then click “Add to Cart.” Proceed to checkout and fill in your shipping and payment details to complete the purchase.
Q2: What payment methods do you accept?
A2: We accept major credit cards including Visa, MasterCard, American Express, and online payment options such as PayPal. All payments are securely processed to protect your information.
Q3: Can I modify or cancel my order after it has been placed?
A3: Orders can be modified or canceled within 24 hours of placement. Contact us immediately at our email if you need to make changes. After 24 hours, orders cannot be altered as they are already in processing.
Q4: How do I use a discount code?
A4: Enter the discount code at checkout in the designated field and click “Apply.” The discount will automatically reflect on your total amount if the code is valid.
2. Shipping and Delivery
Q5: What countries do you ship to?
A5: We offer worldwide shipping. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
Q6: How long does shipping take?
A6: Processing takes 2-5 business days. Standard shipping usually takes 7-15 business days, while express options may deliver within 3-7 business days.
Q7: How can I track my order?
A7: Once your order is shipped, you will receive a tracking number via email. Use the link provided to track your package’s status.
Q8: What should I do if my order is delayed?
A8: If your order has not arrived within the estimated timeframe, please contact us with your order number. We will investigate and provide an update promptly.
3. Products and Authenticity
Q9: Are your products authentic?
A9: Yes, all our jewelry is made from high-quality materials and undergoes strict quality control to ensure authenticity and craftsmanship.
Q10: How do I care for my jewelry?
A10: To maintain the shine and longevity of your jewelry, avoid exposure to water, perfumes, and chemicals. Store pieces in a dry, cool place, ideally in the original packaging.
Q11: Do you offer custom designs?
A11: Yes, we offer customization for select items. Contact us with your requirements, and we will get back to you with possibilities and pricing.
4. Returns and Exchanges
Q12: What is your return policy?
A12: We offer a 30-day return policy from the date of delivery. Items must be unworn, in original packaging, and accompanied by a proof of purchase. Sale items are non-returnable.
Q13: How do I initiate a return or exchange?
A13: Contact us via email with your order number and reason for return. We will provide instructions and a return address. Return shipping costs are the customer’s responsibility.
Q14: When will I receive my refund?
A14: Refunds are processed within 7-10 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
5. Account and Privacy
Q15: Do I need an account to place an order?
A15: No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access special promotions.
Q16: Is my personal information secure?
A16: Absolutely. We employ SSL encryption to protect your information and do not share it with third parties.
Q17: How can I reset my password?
A17: Click on “Forgot Password” on the login page, enter your email, and follow the instructions to reset your password.
6. Customer Support
Q18: How can I contact customer service?
A18: For inquiries, reach out to us at luxurygoods668@gmail.com. We aim to respond within 24-48 hours.
Q19: What if I receive a damaged or incorrect item?
A19: Please email us with photos of the item and your order number within 7 days of receiving your package. We will resolve the issue promptly.
Q20: Do you offer gift packaging?
A20: Yes, we offer complimentary gift packaging. You can select this option at checkout.
If you have further questions, feel free to contact us at luxurygoods668@gmail.com.
Thank you for choosing us and happy shopping!